18 May Case Study: Phone System Replacement
Our client, a mortgage company with a national presence, had outgrown its phone system. It needed in-bound and out-bound call center functionality, as well as functionality to monitor and record calls.
The client evaluated several alternatives and selected myTECQ for its experience implementing call center/phone systems for large clients, as well as its competitive pricing. myTECQ was able to navigate the complexity of integrating the phone system with disparate network, firewall, phone and SIP vendors and implemented a highly functional solution that met the client’s needs.